Training

M

ultisec (UK)’s instructors have the necessary training, experience and expertise to offer accredited courses relevant to small and large scale arena events, festivals and licensed security roles.

The safety and enjoyment of people attending a music event, show or licensed premises can depend largely on the training and capability of the staff managing the event. Those staff may include SIA licensed crowd management and static guarding staff, crowd safety stewards, front of stage pit teams and first aiders.

By providing specialist courses tailored to event personnel and the licensed trade, Multisec (UK) aims to raise standards of professionalism across the industry.

Multisec (UK) currently offer the following courses:

Level 2 Award in Door Supervision

The Level 2 Award in Door Supervision has been developed to meet the requirements of the Security Industry Authority (SIA).

It is based on the relevant SIA Specifications and provides the learner with the necessary skills and knowledge to apply for an SIA licence and work as a Door Supervisor within the Private Security Industry.

Course Content
The course consist of four units. The units are outlined below:

Unit 1 – Working in the Private Security Industry
Unit 2 – Working as a Door Supervisor
Unit 3 – Conflict Management for the Private Security Industry
Unit 4 – Physical Intervention Skills for the Private Security Industry

Level 2 Award in Security Guarding

The Level 2 Award in Security Guarding has been developed to meet the requirements of the Security Industry Authority (SIA).

It is based on the relevant SIA Specifications and provides the learner with the necessary skills and knowledge to apply for an SIA licence and work as a Security Officer within the Private Security Industry.

Course Content
The course consist of three units. The units are outlined below:

Unit 1 – Working in the Private Security Industry
Unit 2 – Working as a Security Officer
Unit 3 – Conflict Management for the Private Security Industry

Level 2 Award in Understanding Stewarding at Spectator Events

This qualification is aimed at learners who wish to work as a steward in the Active Leisure and Learning sector. This may include sporting events, music festivals, rock and pop concerts, parades or carnivals.

Learners gaining this qualification will know how to prepare for events, control entry and exit of customers, identify and deal with crowd problems and respond to emergencies.

Course Content
The course consist of four mandatory units and is internally assessed through a portfolio of evidence. The units are outlined below:

Unit 1 – How stewards prepare for spectator events
Unit 2 – How stewards control the entry, exit and movement of spectators at events
Unit 3 – How stewards monitor crowds and respond to potential crowd problems at spectator events
Unit 4 – How to respond to injuries, illnesses and other emergencies in active leisure and learning

Level 2 Award in Front of Stage Pit Barrier Operations

This qualification is aimed at those learners working within the live events industry positioned at the front of stage pit barrier. It covers the following content to ensure qualified learners are competent within that area of work.

Course Content
The course consist of one unit. The unit consists of the following:

Understanding the purpose of the front of stage pit barrier;
Being able to protect the health and safety of individuals within the barrier system;
Understanding the roles and responsibilities of colleagues; and
Being able to recognise audience activity and respond appropriately while working in the front of
stage pit barrier.

Level 2 Award in Customer Service

This qualification has been designed for delivery to any learner working or preparing to work in a customer service role or where using the telephone is a part of their role.

The qualification covers the principles of customer service including how to meet customer expectations, the importance of appropriate behaviour and communication techniques as well as ways to deal with problem
customers.

Course Content
The course consist of one unit. The contents are outlined below:

Understand the principles of customer service
Understand how customer needs and expectations are formed
Know the interpersonal skills and appropriate behaviour required in the customer service environment
Understand the principles of responding to customers’ problems or complaints

Level 2 Award for Upskilling Door Supervisors

In March 2012 the SIA announced the intention to require existing door supervisors who had achieved the pre-QCF Door Supervision qualification (for example the National Certificate for Door Supervision) to undertake additional training in order to renew their licence.

This means that from 4th February 2013, all Door Supervisors who qualified prior to June 2010 will need to complete this course before the SIA will renew their license.

Course Content
The course consist of two units. The units are outlined below:

Unit 1 – Physical Intervention Skills for the Private Security Industry
Unit 2 – Safety Awareness for Door Supervisors

NEW BUCKS UNIVERSITY

In recognition of the fact that crowds and audiences have psychologies and dynamics that need to be studied to enable safe and successful management, Buckinghamshire New University (formally BCUC) set up its Foundation Degree in Crowd Safety Management to promote the advancement of crowd safety at events in both the UK and worldwide.

Multisec (UK)’s crowd safety managers have either passed or are enrolled upon the Bucks New University Foundation Degree Course in Crowd Safety Management. This ensures that Multisec (UK) deliver crowd management services and consultations that are representative of industry best practice.